Refund policy

Effective Date: September 15, 2025

Overview

All sales are final. We do not accept returns or cancellations after an order is placed.

Exchange Policy (Damaged/Defective Only)

We offer exchange only for products that are received damaged or defective. To raise an exchange request, you must email us at cs@lavyo.in with a mandatory unboxing video.

How to raise an exchange request

  • Email: cs@lavyo.in

  • Subject line: Exchange Request – Order #[Your Order ID]

  • Attach a single-take unboxing video recorded from opening the sealed parcel to showing:

    • Outer packaging & visible shipping label

    • Product taken out of the packaging

    • The exact damage/defect is clearly

    • All tags and original packaging

  • Include photos of the defect and a brief description of the issue.

Items sent back without prior email approval will not be accepted.

Product Information

  • Product pages include color, fabric, fit and care. Minor color variations due to screen settings are not defects.

  • Customized, made-to-order, and discounted items are strictly non-returnable and non-exchangeable except for damage/defect as above.

Non-Returnable / Restricted Items

  • Customized/personalized items

  • Perishables, personal care items, hazardous materials, flammable liquids or gases

  • Gift cards and items sold under final sale/promotions

Order Acceptance

We may refuse or cancel orders due to availability, pricing/listing errors, or concerns flagged by payment/fraud checks.

Legal

This policy does not limit rights available under applicable consumer protection laws; where required, we will comply accordingly.

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